Customer Service is
that the commitment to providing worth other services
to external and internal customers, together with perspective information, technical support and
quality of service in an
exceedingly timely manner.
In today's competitive market scenario, it is important for a
company to provide training and coaching to help its service staff understand
the importance of offering the best service to each and every customer. We want
to form a relationship with them and make an effort to get to know them better
instead of just pushing a product.
Our relationship with every customer has the biggest impact
on customer satisfaction. We believe in treating every customer as if they
matter the most to us.
At Shubham, we
have built the capacity to manage call center teams, as well as provide
Customer Service Training to all our team members. The main motto of these
training is to make our team understand the importance of providing excellent
customer service.
As part of ongoing learning activity to improve Customer
Service, Calls were investigated and based on the findings focused intervention
was introduced to improve our core Customer Service function.
Shubham holds a flexible team-based approach
to develop initial and refresher training courses to make our customer service
team understand what customer service is and learn about professional customer
interaction and communication.
We believe in providing the best Customer Service training to
our team so that they can deliver great customer service by learning best
practice strategies that increase their confidence during customer
interactions.
Customer service is of vital importance to us, and our aim is
to ensure that all our Customers should feel valued, wanted and loved. This is
not just about getting a customer but it’s also about the relationship that we
build with people who are an essential part of everything that we do.
As at Shubham housing development Finance, we believe in providing the best experiences
to our customers and build a long term relationship with them.
